How can a training serve as a call to action for greater inclusion?
// Learning and Experience Design
Like many companies in tech and finance, Square faced challenges in recruiting a diverse workforce, but wanted to ensure that it is still a place where all employees feel included, valued, and able to succeed.
As part of these efforts, I came on to reimagine Square’s lecture-based unconscious bias training, and transform it into an interactive session with digital assets.
Project: Interrupting Unconscious Bias at Square
Context: Worked with the Director of Diversity and the Learning Program Lead
Led internal interviews and immersed in existing resources
Reviewed unconscious bias research and studies, synthesized findings
Defined learning objectives and design guidelines
Developed lesson plan, workshop materials, toolkit, and measurement tools
Prototyped experience with cross-functional participant group
Refined concepts based on user feedback
Shared outputs and outlined next steps